Please be aware that thieves posing as “utility employees” are showing up at residential homes declaring that they need to access the home to check the pipes or some similar excuse to try and enter the home. With a pair of fake employees, once they gain access to the home one will distract the resident while the other steals valuables. (Or a single individual may show up at the home and try and get the resident to go downstairs with him while an accomplice enters the home upstairs).
South Whitehall Township or South Whitehall Township (Water) Authority employees do not work in pairs for inside repairs nor do they appear at a home unannounced.
A single employee would only appear at a home or business unannounced during a water emergency. This would be to advise the homeowner that due to repairs in the area the water in the area will be temporarily shut off. This is done, when possible, as a courtesy to the residents. In this situation there would be no need or reason for the worker to have to enter the home.
Should entry to a home be required, South Whitehall Township employees place a door hanger which requests that you call the Township’s Public Works Department at 610-398-0401 and make an appointment. A door hanger notice would be placed on your door for the following reasons:
To read your water meter - As the majority of the residential meters in South Whitehall Township are read by automatic reading equipment it is unlikely that a worker would need to enter solely for that purpose. If a manual meter reading is necessary you will receive a door hanger notice as described above.
To repair your water meter – It may be necessary to make repairs to the meter or replace the meter if it has been determined that the meter is indicating inaccurate reads or no reads. If a meter repair or replacement is necessary you will receive a door hanger notice as described above. A legitimate water repair person will not declare that they need to check the pipes as water pipes in the home are the responsibility of the homeowner.
Please note that all South Whitehall Township vehicles are clearly marked as are our employees’ uniforms and jackets. Township employees will also have a photo ID. If you have any doubts, you can call the Township’s Public Works Department at 610-398-0401 to verify that the person knocking on the door is a Township employee — customer safety is our priority. Never give anyone access to your home or property if you have concerns about their identity.
Contact the South Whitehall Township Police Department (Emergency call 911 and Non-emergency call 610-437-5252) to report any suspicious behavior.